1.

 

 

 

Filtco's business is supplying superior quality replacement filters for chemical and biological equipment applications, so we make it easy for our customers to select the proper product:

• Use the manufacturer's name and model number from the equipment's identification tag, purchase documentation, or manuals.
• Use the part number on the identification tag of the filter being replaced (CAUTION! Some filters collect hazardous materials during use and should not be handled.)

 

 

2.

 

 

 

Online orders may be paid using a valid credit card, either entered via Filtco's secure server or via a telephone call to Filtco. Customers may establish a trade account with Filtco and receive online account credentials through which orders may be made and associated with their purchase orders. To establish a trade account, please contact Filtco. Alternatively, the online order form may be printed and mailed with a check to Filtco.

 

 

3.

 

 

 

Credit card exchange rates are governed by the buyer's credit card agreement. Orders for trade accounts or cash payments are based upon LIBOR exchange rates at the time that the order is placed. Please contact Filtco for a quotation based upon other currencies.

 

 

4.

 

 

 

Prices shown on the web site do not include any sales taxes or VAT's. Filtco is required by law to charge sales tax on items shipped to Florida addresses, unless the buyer has a trade account and has given proof of tax exempt status. (To establish a trade account, please contact Filtco.) Orders shipped from our US warehouse to states other than Florida and destinations outside the US are not charged sales taxes or VAT's. Orders shipped from our UK warehouse comply with sales tax and VAT requirements of the specific destination country.

 

 

5.

 

 

 

Filtco's default shipping method is UPS Ground to US and Canadian addresses, City Link to mainland UK addresses and DHL to all other destinations. Expedited shipping alternatives are available and may be selected during the checkout process. For quotations for shipments to outside the US, contact Filtco.

 

 

6.

 

 

 

Orders for filters shown in stock on the Filtco web site and received at a shipping location before 4pm local time are picked and shipped the day that the order is placed. Orders placed later than 4pm are shipped the next weekday. Customers are sent email verification of their orders, and notification when their orders are shipped.

 

 

7.

 

 

 

Filtco desires to make returns as painless as possible. All returns require a prior Return Material Authorization; please contact Filtco to obtain an RMA. Enclosures with each shipment state the appropriate returns policies and procedures for your convenience. Our general guidelines for returns:

• If we ship you the wrong item, we will pay for its return and ship you the correct item via expedited means.
• If you desire to return an item that you ordered, and it is unused and sealed in its original packaging, we will accept its return at your expense and refund your payment, less a 10% restocking fee.
• If you are dissatisfied with the quality of any Filtco product, we will pay for its return and refund your full payment.

 

 

8.

 

 

 

We prefer that our customers establish an online account and offer incentives to entice them to do so.

 

 

9.

 

 

 

When an order is shipped, the customer is sent email notification that includes the shipper's tracking number and a link to the shipper's web site to determine its status.

 

 

10.

 

 

 

Check out the Filter Specifications section for a summary of Filtco's superior construction and quality control features. Filters designated for a specific application by Filtco meet or exceed the original manufacturer's specifications, and are compliant with any standards that the original manufacturer specified for the filter.

 

 

11.

 

 

 

Specifications are available via a link on each product's web page.

 

 

12.

 

 

 

Filtco uses your private information only to fulfill your orders. We do not disclose that information to other parties, except for as required by law. Filtco's detailed privacy policy may be viewed by clicking the Privacy link.

 

 

13.

 

 

 

Filtco sends an email to document your order and another when it is shipped. That's it!