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Privacy Policy

Important Update, May 25, 2018
 
GDPR Website Terms, Conditions and Privacy Policy
 
We want you to know and understand how we use information you provide to us through our website or directly through other pathways. Carefully review this policy. This policy covers only information collected through the website. By continuing to use our services after May 25, 2018, you agree to the Terms, Conditions and Privacy Policy outlined below.
 
GDPR Compliance Notification
Effective on May 25, 2018, the General Data Protection Regulation, (GDPR) initiated in Europe and adopted by the European Union, will frame our policy on data acquisition associated with quotation requests, sales exchanges, filter replacement reminders, warranty registration information and other communications we must manage to support your product and the industry in general.
 
While the enforcement of GDPR embraces Europe and the UK, we will apply these protocols to our worldwide customer base.
 
These terms, conditions and privacy policies apply to Air Science and its subsidiaries and affiliates, collectively known as Air Science USA, LLC, Air Science UK, Air Science France, Filtco Filters, Ductless.com and all Air Science websites and digital marketing platforms owned and managed by Air Science LLC.
 
For detailed information on our policies and GDPR please contact us at info@filtcofilters.com.
 
Information We Collect
We may use tracking technologies to collect the following information automatically when you visit our website or interact with emails:
  • The address of the website you came from
  • Your browser software and version
  • Your Internet Protocol (IP) address
  • The pages or links you visit
Our site also uses cookies, or small text files, enhance and customize your interaction with our company. Cookies are stored on your computer or the device used to access our website. You may set your browser software to reject cookies (refer to your browser’s Help or Preferences information for instructions on turning off cookies). Please note, turning off cookies may restrict some of what you can do on our website.
 
The information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you unless you have specifically given us personally identifiable information, in which case we use the information to enhance your services.
 
Information You Submit Yourself
We only collect personal information you submit by choice through account creation, product ordering, service request or registration, quote requests, contact requests, and other forms you complete and submit.
 
Information you submit can include your company name, address, email, and phone number as well as your name and title (optional). You may also provide information specific to your interaction with our website such as payment information to make a purchase, shipping information to receive a purchase, or a resume to apply for employment.
 
Most of our pages and information can be visited without submitting any information about yourself. To provide services you request, however, we do sometimes need information. Providing your personal information is voluntary. If you do not wish to provide any of the user data requested by online forms you understand that we will not be able to complete all services, including warranty registration, quote requests, purchases, and similar transactions.
 
How We Use This Information
Information that we collect when you visit our website is used to help improve our website and your online experience. We also used this information as part of our analytics and optimization programs to improve how you can find what you need and how we can position ourselves to better serve you and the industry as a whole. We use this information for marketing analyses, research and product development. If we do this work through third-party services, all information is anonymous.
 
Information that you deliberately submit through our website will be used by us to manage quotation requests, to complete orders, to provide services and requested information, to register warranty information, to schedule filter replacement reminders and otherwise to respond appropriately to requests and to complete transactions. Information you provide is also used for professional use associated with warranty registration, product safety, applications optimization and component recall response, if necessary and appropriate. In the event of a product or component recall we will make every effort to contact you to remediate any known or potential problems.
 
Before you submit information on our website, you must first agree to the Terms, Conditions and Privacy policy outlined herein. In agreeing to the Terms, Conditions and Privacy policy, you also agree to receive email or phone correspondence, such as order confirmations, notices of shipment or requests for more information, necessary to complete your request.
 
If you have already purchased products, filters, replacement parts or any of the hundreds of products and services we offer us, we may send notifications about the status of your account or changes to our policies.
 
In an effort to serve you to the best of our ability we may use contact information that you have given to us to make you aware of reminders, advisories, special offers, newly published products or service information, such as applications briefs, white papers, new product introductions and other information that we think may be useful to you.
 
All communication from Air Science includes an option to unsubscribe at any time.
 
We retain information until you opt-out.
 
You can make changes to your stored data or ask to be removed from our database at any time by contacting us at info@airscience.com.
 
Sharing Your Information
 
We maintain the integrity of confidential customer and facility information and do not sell your personal information to third parties.
 
We only make your personally identifiable information available to other companies or people if you request a product or service. Your information is shared to certain third-party agencies such as, sales channel partners who manage your account or facility, shipment agencies, technical service or preventive maintenance technicians, and credit card companies to process your data and complete requested actions like warranty activation, product purchases, and service requests. We may also share your data if ordered to do so by law enforcement.
 
Security of Your Information
The software we use to protect the information you provide to us is updated frequently. This helps us protect it from unauthorized access, loss, misuse, or alteration. No computer system website is completely secure, however. You will be notified within 72 hours of the discovery of any security breach that might compromise your privacy.  Management of your passwords, ID and account numbers or other information you use to access our website is your responsibility.
 
Changes to this Policy
If we change this policy we will alert you by posting a notice on our website or sending an email, if authorized.
 
Where We Are
Our website servers are physically located in the United States. When you send information to us in the form of a quotation request, request for information or service, request for downloads or other exchanges, you are sending information to the United States.
 
Need More Information?
If you have questions about this policy or comments on how we can do better, please contact us at info@filtcofilters.com.
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